Once the order is placed, we ship out the order through one of our various courier partners. All these partners are reputed logistic service provider. Once your order has been shipped you will get an e mail and SMS informing you the details of courier partner and AWB (Tracking number) number using which you can track your shipment. Furthermore, we would also share the estimate delivery dates via SMS and email.
The delivery time varies from cities to cities. Typically it take 2 – 3 days for all metros & Tier 1 cities. Tier 2 & 3 cities may take 3 to 5 days. Some cities in north east India & J&K etc may take 5 to 7 days. You could enter your pin code at the product view page to know the exact estimate time of delivery.
Items in your order may be shipped from different locations to optimise the time of delivery. Hence, you might receive your order in different shipments in different packages.
Items in your order may be shipped from different locations to optimise the time of delivery. Hence, you might receive your order in different shipments in different packages.
The reasons why you would have partially received the order could be:
- We shipped out your items in two different shipments. The other would still be in transit.
- The stock for the remaining items was not available. In this case, you will receive a cancellation no-tification via email and the refund for the items will be initiated. Same can be checked in your ac-count in ’My order’ page.
If the total value of your order (after applying any discounts or promotional offers) is greater than ₹1000, shipping charges will be waived automatically at checkout.
For orders with a value of ₹1000 or less, a standard shipping fee will apply. This charge will be clearly displayed during the checkout process.
We understand that you can’t wait at your delivery address all the time, and that is exactly why we will try to attempt delivering your order thrice. So, if you have missed the delivery please do not worry, we will try to make an attempt again. We’ll also drop you a call, in case you miss the delivery to understand your delivery requirements.
Right now, we do not deliver items internationally. You can make a purchase from anywhere in the world using Indian currency as mode of payment as long as the shipping address is within India.
In an unlikely event you find a tampered packaging or a missing product in your shipment, please click pictures of the packaging and share with us over mail. We’ll take that up with our logistics partner and will help you with regards to it.
Sometimes, the delivery partner hands over the order to the neighbour or the entry security guard of your society in case you’re not available. Please check if the delivery is made to them. In case it is not, please drop us a mail and we’ll investigate the issue with our logistics partner.
Yes. As long as we have delivery capabilities in the modified address you want delivery in, you can change the address or contact details for the delivery. Please drop us a mail with the requirements and we’ll get it done for you.
Unfortunately, we do not offer open delivery, and you can not check the product before accepting it. However, in case you do not like the product, you always can return the product back as per our return policy under 15 days no questions asked returns.
If you'd like to return a product, follow these simple steps:
- Go to ‘My Orders’ and select the order containing the item you wish to return.
- Click on ‘Return Product’.
- Choose a reason for return.
- Select your preferred refund method:
- a) Original Mode of Payment
- b) Credit Points
- Choose the pickup address.
- A Return ID will be generated for the product.
- A pickup agent will visit and perform a Quality Check to ensure the return conditions are met.
- After a successful pickup, your refund will be initiated within 2–3 working days.
- The refunded amount will be reflected in your account within 5 working days of initiation.
You won't be able to return a product in the following cases:
- The 15-day return window has passed
- The product fails the quality check during pickup
- The item is non-returnable (e.g., masks and intimate wear)
No, returns cannot be made directly to the delivery person. If you wish to return a product, please initiate a return request and hand it over to the designated pickup agent assigned for the return.
Your refund will be initiated within 2–3 business days after the successful pickup of your product. Once initiated, it may take an additional 3–5 working days for the amount to reflect in your bank account or credit card statement.
To maintain hygiene standards, we do not accept returns on masks and intimate wear. However, if you receive a non-returnable item in a damaged or defective condition, please email us immediately with attached photos to request a refund.
No, you don't. You can choose specific items from your order to return by visiting the ‘My Orders’ page in your account.
No, returns cannot be made at offline stores if the product was purchased online. Please follow the steps outlined in the FAQs to initiate the return through your online account and hand over the product to the assigned pickup agent.
Typically, products are picked up from your address within 2–3 days after you raise the return request. If there are any delays or issues, please email us, and we’ll be happy to assist you
If you have not received your refund within 7 business days after the product pickup, please email us. We will be happy to assist you with the issue.
If you want to cancel your return, please email us and we will cancel it for you. Alternatively, you can inform the assigned pickup agent that you wish to cancel the pickup, and they will assist you accordingly.
Your pickup will be cancelled after 3 unsuccessful pickup attempts. After that, we will call you to confirm whether you still want to proceed with the pickup or to understand if there are any other issues.
Yes, you can select the pickup address while creating the return request. If you need to change the pickup address after submitting the request, please email us with the updated details.
If you receive a product different from what you ordered, please initiate a return and email your return details along with a photo of the product to our customer service team. We will ensure that you don’t face any issues during the quality check when the pickup is scheduled.
While creating the return request, you can choose to receive your refund either to your original payment method or as credit points in your account wallet. Once selected, the refund method cannot be changed.
Yes, your credit points or loyalty points will be credited back to your account within 2 business days after the product is successfully picked up or the order is cancelled.
Exchanges are only applicable on apparel. Innerwear and masks are not eligible for exchange or return.
Once an exchange is initiated, the original item will be picked up from your location and returned to our warehouse. After that, a new order will be created for the replacement item, which will be delivered to you within the specified time frame.
Yes, most items can be exchanged for a different size, subject to availability. You’ll be able to select the desired size during the exchange process
If you receive a damaged or defective item, please initiate a return through the ‘My Orders’ section in your account. Please note that exchanges cannot be processed for damaged items.
Yes, according to our exchange policy, items can be exchanged within 15 days from the date of purchase.
As per the exchange policy, it is possible to exchange an item within 15 days from the date of purchase.
As per our exchange policy, items can only be exchanged if they are in their original, unused condition.
No additional discounts apply on exchanged items. If the original item was purchased at a discounted price, the replacement item will be provided at the same discounted rate.
The refund amount for an exchanged item will be credited to your Brand Credits account.
Yes, if the replacement item is unavailable, a refund will be issued to your account as Brand Credits.
The duration of the exchange process depends on factors like the availability of the replacement item and the shipping time.
Personalized products are items specially tailored to your preferences, which may include customization or monogramming.
Customized products let you choose features like colors, sizes, or add images.
Monogrammed products typically include initials, names, or personalized inscriptions.
Since personalized products are uniquely made to your specifications, they are not eligible for returns, exchanges, or cancellations—except in cases of manufacturing defects or errors on our part. We recommend reviewing your personalization details carefully before placing your order.
Personalized items are made-to-order and uniquely crafted just for you. Because of this, they cannot be returned or exchanged unless there is a manufacturing defect or damage upon arrival.
Unfortunately, personalized products cannot be cancelled once the order is placed and confirmed, as production begins immediately after the order is received.
If delivery attempts are unsuccessful and the product is returned to us, unfortunately, no refund will be issued. Please ensure your delivery information is accurate to avoid such situations.
If your personalized product arrives with any manufacturing defect or damage, please contact our customer support team with photos and details of the issue. We will do our best to resolve it promptly.
- Email: happytohelp@abfrl.in
- Call: 8105060501
- Raise your concern here: Contact Us
Unfortunately, once an order is confirmed, we cannot make any changes due to the immediate start of the production process. We strongly recommend reviewing and verifying all details before finalizing your purchase.
Our production team follows the exact details provided at the time of order placement. To ensure accuracy, we strongly recommend reviewing all personalization information carefully before submitting your order.
Returns are only accepted in cases of manufacturing defects or damage upon delivery. For assistance, please contact our customer support team:
- Email: happytohelp@abfrl.in
- Call: 8105060501
- Raise your concern here: Contact Us
Returns Policy – Suits & Blazers (Loop Tag)
To ensure product integrity, all suits and blazers come with a security loop tag attached.
Please note:
Returns or exchanges will only be accepted if the loop tag is intact and attached, in addition to any other tags/labels attached to the product.
If the tag is removed, cut, or tampered with, the item will not be eligible for return.
You’re welcome to try on the garment to check fit and style — just keep the tag in place.
This policy helps us maintain quality standards and deliver new, unworn items to all customers.
If the value of the invoice is greater than the gift card value, you can pay the remaining balance amount through cash, credit card, or debit card.
Please present the printout of this e-Gift card at the time of billing to redeem its value.
No, this e-Gift card cannot be exchanged for Cash/Gift Cards/Credit Notes.
No, once purchased, this e-Gift card cannot be returned or refunded.
e-Gift cards are normally delivered instantly. However, in rare cases of system issues, the delivery can be delayed for up to 24 hours.
There are no returns and refunds available for e-Gift Cards and e-Gift vouchers shipped by woohoo.in. For further details, please refer to the refund policy at https://www.woohoo.in/faq.
Providing rating and review is possible only for delivered order.
Just follow these steps:
- Log into your account on our website.
- Go to the "My Orders" section, which displays your order history.
- Locate the completed order for which you want to leave a review.
- Click on the Review button on to proceed with leaving your review.
- Select your rating using the provided scale (e.g., 1 to 5 stars).
- Write your detailed review in the designated text box.
- Optionally, you can provide a title for your review to summarize your experience. Once you're satisfied with your review, click the "Submit Review" button.
Our rating and review feature is available exclusively for completed orders. This ensures that you have sufficient experience with the product/service before sharing your feedback. If you have any questions or concerns about an ongoing order, please reach out to our customer support team for assistance.
Currently, we do not support editing or updating reviews for completed orders. We encourage you to carefully review your feedback before submitting it. If you have any critical updates or changes regarding your experience, please contact our customer support team, and they will assist you accordingly.
After submitting your rating and review for a completed order, it typically takes around 1-2 business days for it to appear on the website. This allows us to moderate and verify the content for authenticity and compliance with our guidelines. We appreciate your patience and assure you that we strive to make the process as efficient as possible.
We aim to provide a fair and transparent representation of customer feedback. However, we may moderate reviews to remove any inappropriate or fraudulent content that violates our guidelines. Our goal is to maintain a trustworthy and helpful platform for both customers and businesses. Rest assured that we do not selectively remove reviews based on their rating or opinion.
Absolutely! We understand the value of customer feedback, and we encourage you to explore and benefit from the experiences shared by others. To view ratings and reviews submitted by other customers for completed orders, go to the product or service page and scroll down to the "Rating and Review" section. There, you will find a compilation of feedback provided by customers who have completed their orders.
The referrer can share the referral code with friends and family and enjoy gifts from our side when each one of them transacts.
The referee should use the Referral code (Brand specific) in the cart page to avail the Refer and Earn benefits, which are only applicable for their first Order per Brand.
Once the referee's Order cancellation period is over, the referrer will receive a coupon code to redeem. The coupon should be visible in the coupons section of the cart page.
Yes, the referrer can avail the benefit of this referral program only for the first 10 referral orders per Brand.
Once the referrer receives 10 coupons per Brand, they will stop getting further coupons. However, any number of people can use the "Referral code" to avail the benefits for their First Order.
The minimum order value must be 1499 to avail Rs. 500/- off as a referral discount for the referee. The coupon is applicable on the Selling Price.
The minimum order value must be 2499 to avail Rs. 750/- off as a referral discount for the referrer. The coupon is applicable on the Selling Price.
No, there is no validity for the referral code coupon whereas, validity of the referrer's coupon is 2 years.
Personalized products refer to items that are uniquely tailored to your specific preferences, involving customization or monogramming. "Customized" products allow you to select specific features like colors, sizes, or add images. "Monogram" products typically involve the addition of initials, names, or personalized inscriptions.
To personalize a product, simply select the "Personalize" option or Customize option on the menu. You can either add a Monogram to your product or customize the product of your preference currently.
Yes, we provide a preview feature that allows you to see a digital representation of your personalized product before placing your order. This helps you visualize how the final product will look with your chosen customization.
Typically, personalized products will require additional processing time, so please refer to the estimated delivery date provided at checkout for a more accurate timeline.
As personalized products are specially created according to your customization, cancellation or modification requests may not be possible once the production process has begun. However, if you need assistance, please contact our customer support team, and we will do our best to help you.
We strive for quality and accuracy in every personalized product we create. If you receive a product with an error or defect due to our fault, please contact our customer support team immediately. We will work with you to resolve the issue and provide a suitable solution. Please contact our customer support team
Email: happytohelp@abfrl.in
Call: 8105060501
To raise your concern, click here: https://content.abfrl.in/contactus
Yes, whenever available, we provide customer reviews or examples of personalized products on our website. These reviews and examples can give you insights into the quality and outcome of the customization, helping you make an informed decision.
Unfortunately, changes to personalization details cannot be guaranteed after an order is placed. However, if you realize you made an error or need to make a change, please contact our customer support team as soon as possible, and we will do our best to accommodate your request.